Accessibility

The CCFE Group uses the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA as its accessibility target for website content and digital functionality.

WCAG provides internationally recognized guidance for making digital content more:

• perceivable;

• operable;

• understandable;

• robust.

Accessibility is an ongoing process.  We continue to review, improve, and update our website as our content, technology, applications, and services evolve.

Where reasonably practicable, we design and maintain our website to support accessibility features that may include:

• keyboard navigation;

• logical heading structure;

• readable text and typography;

• sufficient text and interface contrast;

• meaningful page titles;

• descriptive links and controls;

• alternative text for meaningful images;

• clearly identified form fields;

• visible keyboard focus;

• accessible navigation structures;

• responsive layouts for different screen sizes;

• compatibility with common assistive technologies;

• support for browser zoom and text enlargement;

• clear error identification within forms;

• accessible buttons and interactive controls;

• avoidance of unnecessary flashing, animation, or movement that may interfere with accessibility.

We aim to make primary website functionality usable without requiring a mouse.

Users should generally be able to navigate interactive website elements using standard keyboard controls such as:

• Tab;

• Shift + Tab;

• Enter;

• Space;

• arrow keys;

• Escape,

where those controls are appropriate to the applicable interface.

The website is designed with the goal of supporting commonly used screen readers, voice-control technology, screen magnification, keyboard navigation, and other assistive technologies.

Because combinations of browsers, operating systems, assistive technologies, device settings, and third-party components vary, we cannot guarantee identical performance across every possible technology configuration.

If a particular feature creates an accessibility barrier, please contact us so we can evaluate the issue and provide assistance where reasonably possible.

We work to make forms, project submission areas, document-upload functions, contact forms, and other interactive elements understandable and accessible.

Where possible, form fields should include:

• identifiable labels;

• understandable instructions;

• logical navigation order;

• clear required-field indicators;

• understandable validation or error messages.

If you are unable to submit information or documents through a website form because of an accessibility issue, contact The CCFE Group for assistance.

The CCFE Group website may provide access to proprietary digital tools, applications, dashboards, sample reports, document-analysis systems, estimating tools, SQUARES AI, HOLMES, product intelligence systems, and other interactive technologies.

We work to incorporate accessibility into these systems as they are developed and updated.

Some complex interactive tools may provide a different accessibility experience than standard website pages because of the nature of the application’s functionality.

If you encounter an accessibility barrier while using one of these systems, please contact us and identify the application and function involved.

Our website may contain or provide access to:

• PDF files;

• construction drawings;

• specifications;

• spreadsheets;

• reports;

• exhibits;

• manufacturer documents;

• project documents;

• images;

• scanned documents;

• other electronic files.

Some files may originate from clients, architects, engineers, manufacturers, contractors, governmental entities, or other third parties and may not have been created by CCFE.

As a result, some third-party or legacy documents may not meet current accessibility standards.

Where reasonably possible, we will attempt to provide assistance or an alternative method of accessing information contained in a CCFE-controlled document when an accessibility barrier is reported.

Our website may contain links to, display information from, or integrate with third-party websites, applications, document viewers, cloud platforms, payment systems, video platforms, mapping services, authentication providers, or other external technologies.

CCFE does not control the accessibility features, source code, design, or accessibility practices of independent third-party platforms.

Although we consider accessibility when selecting and using technology, we cannot guarantee the accessibility of content, software, or services controlled by third parties.

A link to or integration with a third-party service does not constitute a representation that the third-party service fully conforms to WCAG or any other accessibility standard.

For the best experience, users should generally use a current version of a commonly supported web browser and keep their operating system and assistive technology reasonably up to date.

Older browsers, unsupported devices, browser extensions, custom configurations, or outdated assistive technology may affect website functionality.

Most modern browsers provide built-in controls that allow users to enlarge text or zoom the entire page.

Users may generally adjust browser zoom without losing access to primary website content or functionality, although the presentation of certain complex third-party or interactive elements may vary.

Where practicable, we seek to avoid unnecessary visual effects that could interfere with website use.

Where animations or motion effects are used, we aim to ensure that essential website functionality does not depend solely upon animation.

We do not intend to communicate essential information solely through color.

Where practical, important information, status indicators, instructions, and errors are also communicated through text, icons, labels, patterns, or other visual indicators.

Website accessibility is not a one-time project.

The CCFE Group’s website, services, applications, reports, and technology continue to change and develop.

We may periodically:

• review website accessibility;

• evaluate new website components;

• modify navigation;

• improve keyboard functionality;

• improve form accessibility;

• update text alternatives;

• improve contrast;

• review interactive applications;

• correct identified accessibility barriers;

• incorporate accessibility considerations into new technology.

The presence of this Accessibility Statement should not be interpreted as a representation that every page, file, application, feature, or third-party integration currently achieves perfect or complete conformance with any particular accessibility standard.

We welcome feedback regarding accessibility.

If you experience difficulty accessing information, navigating the website, submitting information, or using a CCFE digital tool, please contact us.

When reporting an accessibility issue, providing the following information can help us investigate the problem:

• the page or application involved;

• the website address, if available;

• the feature or information you were attempting to access;

• a description of the problem;

• the browser or device being used, if known;

• the assistive technology being used, if applicable;

• your preferred method of receiving assistance.

Please do not include passwords, authentication credentials, Social Security numbers, payment-card information, or other unnecessary sensitive information when reporting an accessibility issue.

If website content or functionality is not accessible to you, we will make reasonable efforts to provide the information, service, or assistance through an alternative method when practicable.

Depending upon the request, this may include:

• providing information in an alternative electronic format;

• assisting with navigation;

• assisting with a form;

• providing an alternative method of submitting information;

• providing accessible text corresponding to website content;

• helping identify another reasonable method of obtaining the requested information.

An accessibility request will not affect a person’s ability to inquire about or obtain CCFE Services.

Accessibility questions, feedback, and reports of accessibility barriers may be directed to:

The CCFE Group is committed to improving accessibility as our website and technology evolve.

Our objective is not simply to maintain an accessibility statement.  Our objective is to reduce unnecessary barriers and provide practical access to CCFE information, services, and digital tools for the people who need to use them.